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Podcasts

How to make temperature alarm monitoring profitable

27 August 2018

In this interview Suretek’s managing director Glenn Smith talks about the disruptive nature of monitoring temperature alarms and how monitoring stations prefer to avoid them mainly because of the high ongoing costs in terms of operator time and telephone calls. Glenn touches on the early days of his career in managing a monitoring station and […]

How to keep your alarm system secure with Managed Polling

26 August 2018

Managed polling ensures the alarm monitoring centre is always informed whether your alarm devices are working correctly or not, while reducing false poll fails to less than 1%. In this episode we delve into the stark differences between managed vs. unmanaged polling, and the direct impact they have on both the monitoring centre and the […]

Introduction to iView in CAMS 9

25 August 2018

The iView (Instant View) module is included free-of-charge within CAMS 9 and gives monitoring centers instant connection to an unlimited number of security cameras and systems. iView is compatible with all major makes and models of DVRs/NVRs, offering an array of customisable layout templates for easy viewing and access.

Tim Huntley explains the process of moving Statewide Monitoring Services from ADSW to CAMS

24 August 2018

Interviewee: Operations manager Tim Huntley from Statewide Monitoring Services has over 20 years experience with ADSW and monitoring center operations. Content: In this brief interview Tim outlines why Statewide moved away from ADSW and how they prepared to ensure a seamless migration. Tim also provides salient advice to monitoring center business owners.

The NBN rollout – what you need to know and why you should be prepared

23 August 2018

The NBN rollout is impacting alarm monitoring centres with many experiencing alarm delivery failure and increased call costs in some instances. In this episode we discuss how the NBN network is impacting the alarm monitoring industry in Australia and what you can do to prepare in advance for a smoother transition.