Multicom

World class alarm communicators

Multicom_Products_Range_with-TechTools

Home Monitoring Multicom

Multicom

Adds redundancy to your existing alarm system and alarms delivery over both fixed & wireless transmission technologies.

secure delivery

Multicom delivers your alarms across more paths and our Suretek network guarantees 99.9% of alarms transmissions are delivered.

NBN & VoIP Ready

Our products ensure a smooth transition from PSTN to NBN/VoIP technology keeping your alarm system operating.

Developed in Australia

Multicom is developed and supported in Australia and purposefully designed for Australian telecommunication networks.

Hardware

From low-risk residential to high-risk commercial, there’s a Multicom solution for every application.

Overview

Superior Quality and Intelligence

The Multicom range are cost effective without compromising quality over affordability. You can be confident that when you choose a Multicom product for your client, you are offering them the best.

Designed and supported in Australia, the devices are reliable and quick to install.

Multicom hardware is C-Tick approved and certified and is developed here in Australia.

Built from the highest quality components the Multicom meets Class 5 of Australian Standard AS2201.5 2008.

Multicom alarm communicators support the free AlarmLINK app for iPhone and Android. The app allows end customers to arm and disarm their alarm system, control lights & gates and send personal panic alarms from anywhere in the world.

Features
Lifetime Warranty

Network

Multicom devices communicate over Australia’s leading private security network, with a proven 99.99% network uptime.

99.99% Guarantee

Every Multicom alarm communicator connects the customer's alarm system to the Suretek Network.

Suretek's patented secure network is fully managed by a team of network professionals and gives you more security, more reliability and more intelligence than any other alarm delivery network.

The Multicom facilitates this fully encrypted virtual private link for sending transmissions from the customer's panel to the monitoring centre.

Our clustering technology allows the network to interact as a single yet highly available and redundant system with 99.99% uptime, making it highly reliable and highly secure

That's 99.99% guaranteed alarm transmission  delivery - even during major outages.

The Suretek Network has enabled monitoring centres to deliver alarms during floods, black outs, network failure and even when telco lines have been accidentally severed.

No other alarm transmission network in Australia can give you this guarantee.

This is why Multicom provides the most secure alarm transmission, delivering both bulletproof hardware & communication redundancy.

Features
Case Studies

Installation

Instant alarm panel connectivity with local or remote setup options.

Easy Setup

1. Install the Multicom

Connect a Multicom Alarm Communicator to your customer’s alarm panel.

For remote arm/disarm you simply wire the Multicom to a key-switch input on the alarm panel. You can also do the same for additional devices such as doors, lights and gates.

2. Configure with TechTools

The installer can use the TechTools app or techtools.com.au to configure the Multicom device.

Program what each relay is for and the changes you make will be reflected in AlarmLINK. Fill in your customer’s first name, last name and email address to create a login for them.

3. AlarmLINK Setup

The end customer can then download and begin using AlarmLINK by entering their email address and a password to login. They’ll immediately see the Multicom with the installer's branding applied and the relays that have been set up in TechTools.

Tutorial
Setup Guide

Control

AlarmLINK provides the end customer with instant control of their alarm system.

The AlarmLINK app is available iPhone and Android - at no cost and turns a mobile device into an extension of the customer's alarm system.

Remote Arm & Disarm

One-touch remote alarm system arm/disarm using your mobile device

Personal Panic Alarms

Panic feature offers personal protection. Emergency request and geo-location sent to your monitoring centre.

Control doors, lights and gates

Gain automation control of connected electronic devices.

Complete History

Get full access to archived activity of your alarms, polls, sensors and users.