Individual reports can be scheduled daily, weekly, fortnightly or monthly
Billing reports per Bureau, Account or Asset
RemoteGUARD billing reports per Bureau, Account or Asset
User defined views
Users can easily create custom database views to show database information with direct export to excel as csv files.
Specific views allow for an easy interface to other systems including CRMs and Accounting packages by way of exporting from Cams and importing into the third party application.
Automatic sending of alarm events to individual Pager or Mobile Phone.
Scheduled Time Tasks
Automatic recurring alarm generation at scheduled times for purposes such as personnel welfare checks
Client Types allow sites to be grouped for billing purposes with site billing rates determined by Bureau/Client Type
User can define their own event types and associate them to alarm definitions in any of the format templates.
Event Types can be fully customised including display colour, sound, response plan, SMS template
Zone Types can be associated with a particular zone to provide
Panel Types plus quick reference
Panel quick reference guides allow Cams operators to provide information and instructions to the alarm panel user
Complete post code list with city, state and region information to simplify data entry.
Time zone settings allow for automatic time correction for daylight savings times. Common used time zones can be set as favourites (i.e. appear at the top of the list) to make data entry easier.
Holiday dates can be pre-set as recurring or fixed dates at Public, State, School and other user-defined levels.
Pulldown setup for quick response
Quick reference pulldowns can be defined at provide the Cams operator single click access to common used text responses and data selection.
Popup reminders can be set to any time of the day to prompt the Cams operator for immediate action.
Alarm response plans are set at different hierarchical levels (Global, Bureau, Asset and Zone) per Event Type to reduce the amount of data entry required. The lower level plans only need to be defined if specific response is required.
The Format Templates are fully customisable, allowing the raw alarm data to be interpreted and behave as required by each Cams Monitoring Station.
Global Contact list which allows for mapping to multiple Assets, Accounts and or Bureaus.
Daily availability schedule (do not disturb times)
On Leave support
Filter alarm event types
Automated SMS Alerts
Automated SMS alarm response requests
Ability to override event type
Configurable Zone Type
Set individual zones on test for user-defined time
Zone level alarm redirection
Auto clear alarms if Restore signal is received within user-defined time
Auto clear alarms if Open/Disarm event is received within user-defined time
Alert if a restore event is not received within a user-defined time
Configurable Zone rules per event type
Exclude alarms between user-defined times of the day and days of the week
Time scheduled zones to automatically finalise during user-defined time and day
Response plans configurable per zone per event type
Zone level Priority escalation based on Event Type
1000 addressable site users
Support User Groups
Voice code and Duress code verification
Monitor unauthorised user entry
Out of hours entry permission for certain users (eg cleaner)
Monitor Unauthorised Entry per user
Multiple open/close times defined per day of week
User-configurable holiday type (e.g. Public, State, School, etc.)
Multiple temporary schedules including pre-dated schedules
Ignore all opening alerts
Alert if re-open within the same schedule time
Alert on Open event (normally history only)
Alert on Close event (normally history only)
Alert Late to Close with user-defined grace period
Alert Last to Open with user-defined grace period
Alert Early to Open with user-defined grace period
Clear Unscheduled Opening alerts by Close event
Defined with global defaults with ability to override per bureau and per asset and per zone for each event type
Event Type can be configured to require phone call to be made before alarm finalisation is permitted.
Event Types can be configured to be finalised individually (i.e. excluded from Finalise All action)
Multiple Temporary Notes with individual schedules
Confidential Notes (require high user access rights to view)
Reference documents that allow any format supported by windows (including web URLs, etc.) to be used.
Installation and Equipment
Configurable format template selection per area
Maintain installation information including complete equipment and item schedule.
Automatic service request scheduling
No Signals Received
Automatic alert generated if no signals have been received within a user-defined time
Automatic service request scheduled if no signals have been received within a user-defined time
Ability to group events from all areas when monitoring the no signal condition
Automatic alert if test events are not received at the expected times.
Support automatic time re-synchronisation with periodic test events
Support for multiple site images using bmp or jpg format
Associate zones to site floor plan to graphically show zones that are in alarm as well as previous activations
Automatic alert when daily and/or monthly alarm limits are reached with levels configurable per monitored site
Event schedule to include or exclude camera events based on the site’s open/close status or scheduled open and close times
Camera control for purposes such as opening gates, etc.
Follow Zone which allows alarm panel zones to be associated with 1 to 4 cameras including time offsets with respect to the alarm time
Unlimited number of Multiview camera screens with 16 cameras per screen
Virtual Escorts triggered by either camera event or manually by Cams operator
Virtual Patrols using either pre-defined Multiview screens or a camera tour with configurable viewing times.
Virtual Patrol scheduling allowing multiple patrols per day
Automatic usage alerts when monthly time and/or data allowance reaches critical levels (50%, 75%, 90% and 100%)
Flexible billing reports using a combination of time and/or data and fixed price patrol and escort events
Support camera lighting using fully integrated RayTec illuminators
Automatic user-friendly messages sent to site contacts requesting information for alarm actioning such as Late to close advice.
Tracking of the text messages provides links back to the originating Asset and the responsible alarm events.
Multiple alarm action windows separating Pending Events, Schedule Violation Events, On hold Events, Service Events, Patrol Events, and SMS Events into areas of interest.
Support for multiple monitors
User defined form size and positioning.
Colour-coded alarm events with optional audible alerts (repeat sounds or continuous)
Logical alarm event grouping to optimise screen real-estate
Integrated email allowing click to email
Phone system integration allowing click to dial
Two-way-texting integration allowing click to send message with reader-friendly text construction
Dispatch Patrol Response directly from alarm action screen
Create Service directly from alarm action screen
Complete tracking of operator actions with time stamping for performance and grading purposes
Voice code and Duress code verification on Site, Contact and alarm user level with option to escalate alarm to duress if required
Immediate notification of valid site specific temporary notes
Quick access to alarm panel notes to provide alarm user simple instructions over the phone
Quick access to multiple site images
Quick access to Dynamic Images showing graphical representation of zone alarm status
Quick access to common operator actions and responses to optimise operator performance and to provide standardised comments
Fully integrated with RemoteGUARD providing quick and immediate visual alarm verification with option to view full screen image for intruder identification, ability to playback video recordings directly from the camera system.
RemoteGUARD camera events provide background video download allowing the Cams operator quicker access to view the video footage at the time of the event.
Site schedule management allowing for quick close time extension
Event Management system allowing for mass alarm finalisation based on Event Type
Patrol Response Monitoring
Job time tracking and recording with operator alerts when expected onsite time has arrived, with patrolman welfare checking when onsite duration becomes excessive.
Ability to dispatch jobs to preferred patrol companies with optional override.
Full job history and reporting capabilities
Static Guard scheduling
Service Request Monitoring
Job time tracking and recording.
Ability to dispatch jobs to preferred service company with optional override.