Surecall One3 isn’t just a number with a rebate it is a whole service. When you have your security 1300/1345 number through Suretek you gain access to the industry’s leading communication services and technology. When your numbers are with Suretek you are utilising a network not only with an IN (Intelligent Network) platform but with Intelipath, Suretek’s globally patented data delivery method.  This data delivery method is redundant to the hilt and makes alarm delivery failure seem almost impossible.

The Network

At Suretek we currently choose to utilise the Telstra network in order to provide our clients with Superior telecommunications services.  Telstra offers Intelligent Network (IN) functionality which enables all calls to overflow and terminate in circumstances of the lines being busy or having no answer.  However, at Suretek we take that function a whole lot further with Intelipath.

Intelipath

Intelipath is a Data Delivery method that makes all back-up path solutions obsolete including our own! Intelipath has been four years in the making and is an additional patented service provided by Suretek using the power of the Telstra Network.  Simply no other supplier or carrier can offer a service like Intelipath.  With Intelipath your control room can lose their phone lines, their receivers and still be actioning alarm traffic.  If you are not using Intelipath when you have an outage your customers are at risk.

The Security Industries Telco

Suretek are the security industry’s telecommunications service provider, with strong backgrounds in both the security and telecommunication sectors, we understand the complexity and urgency required to manage your crucial security 1300/1345 services.  Suretek were the first to deliver portable 1300/1345 services with rebates to the broader section of the security industry, the first to deliver portable 1300/1345 services with no associated fees or charges and the first to be there 24/7 to backup your critical communication requirements.  When you look closely at Surecall One3 you will see there is no other choice. Suretek!

Individual Account management

At Suretek every Surecall One3 client receives individual Account Management.  Our Client Relationship Manager’s have been chosen specifically for their knowledge of both the Security and Telecommunications Sectors.  They are equipped to handle a wide scope of various enquiries from technical network queries to trouble shooting alarm receivers.

Support and service

Suretek also understands that your business operates under mission critical circumstances.  It is therefore of a high priority that you have access to your telecommunications provider via Suretek, having direct access to our carriers National Network Operations Centre, and direct access to the IN Platform we are able to provide you with a specialised and fully managed service that guarantees your lines can be accessed for add's, moves. changes 24/7.  This means you don’t have to wait in a queue when things go wrong and you will always get a high quality service for all your telecommunication needs.

Rebates

Suretek is able to provide Security Alarm monitoring companies a means of revenue on their 1300/1345 communications.  Every time an alarm panel dials out, performs a test or is actioned a phone call is made.  Suretek can provide a rebate on every one of these calls.  Suretek offers extremely competitive rebates in addition to a 24/7 service that cannot be matched by the competition.

Reporting

Surecall One3 gives you full reporting for all event figures, which are updated daily and is able to provide information such as date and time of call, successful, unsuccessful, busy call, call, duration, origin of call and phone call type.  With this information Suretek can establish your 1300/1345, alarm receiver, line, back-up and overflow requirements as well as future call trends.  Not to mention the convenience of having all these report functions available with the click of a button.

Giving back to the industry

The best part about a Surecall One3 number is that all these extra services come at no extra cost to you. Why? Because you have already paid for it! By having your Security 1300/1345 number with Suretek you have enabled us to provide better technology and service solutions to the Security Industry and at Suretek we believe that is worth something. 

Suretek recommend that you advise your customer of the benefits of your 1345/1300 service and that you obtain a rebate from this service.

Special note regarding unnecessary traffic

In addition the the advantages of having your own high priority portable number you gain rebates that were not previously available.  Whilst we have no control over alarm system programming Suretek do not condone the unnecessary programming practices that would cause a customers alarm panel to report more than it should eg. multiple test reports daily or hourly when previously they were weekly.  Suretek believe that your customer service should be a priority and that your clients are aware of their security systems communication activity and that you gain a rebate from this service.  All standards associated within the security industry and telecommunication industry should be adhered to.