A letter from Managing Director, Glenn Smith:
It is with genuine excitement that I can now confirm Suretrak Global Pty Ltd (Suretek) has acquired NT Software, including ADSW and its suite of products.
In recent years we have worked closely with Neil and Genney Turner from NT Software, rather than competing with them. Since then we have never really looked at each other as competitors, but two suppliers, co-existing in the same space, working together when required. Neil and I also sat on the board of an Industry Association together, so it’s fair to say that I consider both Neil and Genney Turner friends.
So, with the purchase of NT Software, I accept the great responsibility of maintaining ADSW, and building upon its strong foundation to deliver more features and services, which will allow each monitoring centre to operate more efficiently, as our industry moves forward with new technology. In addition to this, provide unequalled redundancy and improved service offerings to the consumer.
Neil has been very clear that ADSW is his life’s work, and despite several offers from other companies, Neil chose Suretek, because he believes we are the only company who has the commitment, passion, and resources to maintain ADSW and develop it for the future. The great news for all of us is that Neil will remain with us, and will continue on as the primary contact for all ADSW Monitoring Centres for as long as he chooses to do so. In essence, it will be business as usual.
Not only will Neil have access to our existing resources, but we will be adding an extra staff member, with a vast skill-set across IT and Telecommunications, dedicated to assisting Neil, and all ADSW Monitoring Centres. I am sure this new team member will be of great value to all ADSW Monitoring Centres, and assist with any additional requirements they may have, as we move further into new technology. We will be providing more information on this in a separate mailing shortly.
The Future Direction
Suretek have been quietly gearing up our CAMS users for the next generation of monitoring technology, and now we will do the same for ADSW users.
In the background, we will focus on the development of ADSW, starting with the huge task of re-programming it into DotNet, so that ADSW will operate on all future Windows Operating platforms. At the same time, we will further integrate the RemoteGUARD Video monitoring module into ADSW by adding the extra functionality currently in CAMS, into ADSW. It is our belief that remote video monitoring is the future of monitoring, and we hope that this is of benefit to ADSW users, as it has been for many CAMS users.
We have asked Neil Turner for a development “to do” list for ADSW, including any features that were to be implemented, and what ADSW clients want done most. CAMS has been built on the feedback from its users, and I would like to apply the same philosophy to ADSW. Initially we have set up a dedicated email address, firstname.lastname@example.org, and I encourage all ADSW users to send me their feedback, with suggestions on how we can improve ADSW to be more compatible with their business.
I also want to acknowledge that change, if not done correctly, can be negative. There is an old saying, “If it's not broken, don’t fix it”. This will be just one of the guidelines for further developing ADSW and CAMS in the future. Monitoring Centres are busy environments, and when you make changes, in particular drastic changes, you can easily alienate the many hundreds of operators that sit behind busy terminals each and every day. So, I will adopt the same policy with ADSW that we have with CAMS, in that nothing will change, it will just evolve, and evolve with your input and direction.
We are currently in the process of releasing Version 1 of an exciting new end user App for iPhone and Android devises. The App is white labelled, so monitoring centres can brand it as their own with their own company logo and details etc. We believe it will add a lot of value to the service offerings of our monitoring stations and help with general monitoring centre operations.
Although the App has been developed for CAMS, we will soon begin its development for ADSW, and it’s definitely an app worth getting excited about. Version 2 will directly connect a monitoring centre’s customers to its operators and visa-versa. As well as allow the monitoring centre’s customers to directly connect with their security system. The savings on communication and operation costs to monitoring centres will be substantial, while at the same time taking the customer’s experience to a whole new level.
Third Party Integration
Suretek adopt a fair play policy when it comes to third party integration. I have to mention this as I want to dispel any potential negativity immediately. As we all know, Suretek are more than a software company, and yes we do have competitors in a number of other areas, and I’m sure those competitors would also like to integrate their future products into alarm automation software. I want to ensure our customers that no amount of competition will inhibit me from delivering the best service available. We will gladly work with other vendors to ensure the best possible solution is delivered to CAMS and ADSW users, and at all times provide them with the freedom of choice. We are all about empowering our customers, and will do everything in our power to do so. We are happy to work under a fair play policy with any competitor.
Suretek Data Centre - Every ADSW Monitoring Station Now Has Their Own Co-Location Facility
Running a successful monitoring centre is a lot more than just having the right software. The software, of course, is the heart of the operation, but the Infrastructure, Communications, Servers, Workstations, Networks, and even the facility itself, are critical components for a successful monitoring centre operation.
Suretek will be offering Grade A1 Co-location and disaster recovery services to all ADSW users, something that I know Neil is very excited about being able to provide.
This could not come at a better time for ADSW Monitoring Centres. There are current discussions about changes to the grading standards to introduce a higher level for those with Co-Location facilities.
ADSW and CAMS users will soon have our Co-Location and Disaster Recovery facility available to them. I look forward to personally taking ADSW Monitoring Centres and any key members of their staff through the facility during our National Partners Conference (NPC) and ‘Suretek Open Day’ later this year.
A fundamental rule of computing is that one day it is going to break down. It is how prepared you are that determines what level of impact your business suffers. At Suretek, we work with our monitoring centres to ensure they have every base covered when it comes to delivering continuous and unrivalled service levels to their customers.
Both CAMS and ADSW are the leading software vendors in Australia and New Zealand. CAMS has 153 Australian licences and a total of 324 sites globally. ADSW has 75 Australian licences and 103 sites globally. That means that Suretek are now responsible for 228 out of the estimated 270 control rooms and monitoring centres across Australia, and with a global audience of 427 sites. The Suretek Data Centre is a substantial investment for these businesses that rely on our services.
Beyond the software
It always seems that when things are running smoothly, Suretek are just one of many security providers, but when things go wrong, that is when we truly stand out from the crowd. Simply put; Suretek can do so much more for its customers when it comes to complete disaster recovery, redundancy and systems failure, including when our customer’s facility itself is compromised. This is what Suretek specialise in, and now ADSW users can take full advantage of what CAMS users have had for a number of years.
Suretek Open Day
At a date later this year (yet to be announced), we will invite all our monitoring centres Australia-Wide to the Suretek Facilities to view some of our current developments, meet and greet all our staff, and to see first-hand our intentions and exciting future plans for both CAMS and ADSW users.
We already deal with many ADSW monitoring centres for a number of services outside of software, and many of them may know how passionate I am about our industry, and the opportunity to add value and empower monitoring centres to achieve great things.
I am extremely excited by our recent acquisition of NT Software, and I look forward to meeting all our new monitoring centres in the near future. In the meantime, if any ADSW Monitoring Centres, or any others, would like to speak to me about anything at all, please feel free to contact me on 0410757055.
My team and I look forward to working with Neil, and all ADSW Monitoring Centres, now and into the future.
Glenn Smith – Managing Director